Covid-19 Notice

Frequently Asked Questions

How safe is shopping on dakohome.co.uk?

It is vitally important to Dako Furniture that you can give us your personal and payment details over the internet in complete confidence. That’s why we have invested in the most advanced site security available. It provides all the protection and assurance you need to make any transactions or give personal information privately and securely.

How do I place an order?

Once you have selected your furniture, add the items to your shopping basket. Each item is individually priced. You will be invited to choose our Delivery Service, or you may opt to collect your order from our store. Then simply follow the prompts on screen for your billing and delivery details, finally select your payment method and, when you are ready, submit your order.

If you have any special instructions or important information, about access to your property for example, please tell us in the 'Delivery Instructions’ box.

If you miss any details, an error page will ask you to check and complete them before you move on. Once you complete your order, a screen will appear confirming the information you have given us. At this stage you will have the chance to make any changes to your selected furniture, delivery address and payment details. When you’re sure the order is correct, click the ‘submit’ button. You’ll automatically receive a ‘Thank you’ page. Please print it out for your records.

An automatic acknowledgement email will be sent to you with brief details of your order. Within 15 working days you should receive a second email confirming your Dako Furniture delivery details, including any contact numbers you may need.

Will I receive an order confirmation?

Our dispatch department will send you text message 1-3 days before delivery, please reply with your postcode to confirm that you can accept delivery.

Can I make changes to my order?

If you want to make any changes to your order, e-mail us or telephone us for free on 01842761155 for further assistance. We will do our best to help. Early alterations within a few days aren’t usually a problem. However, once the goods are in production with the manufacturer we are bound to accept them, so we may have to charge you a cancellation fee to cover our costs. Please note that when merchandise is ordered at different times we cannot guarantee colour matching due to variations between batches. Changing an order may cause a delay with your delivery time and may alter the price you have been quoted.

Where is my order?

If you wish to check the delivery of your order, please e-mail us or call us on 01842761155 for further assistance.

What if my order is late?

You should have been given an estimated delivery time. If it changes, we will let you know straight away. While Dako Furniture cannot be held liable for any delays which are beyond our control, we will make every effort to keep you informed. If you have any delivery problems, please e-mail us or call us on 01842761155 for further assistance.

Will you assemble my furniture?

For all items delivered via the Dako Furniture Standard Delivery Service, installation is not included, however we offer assembly service for an additional fee.

If you wish to engage an assembly service, check the "book assembly option" on the product page, before purchasing it.

What happens on the day of delivery?

Please make sure all access points are clear of obstacles. You should also ensure there is someone in your property to receive and sign for the furniture.

What happens if I am out when you deliver?

As all deliveries need to be signed for, we will be unable to leave your furniture and it will be returned to the distribution centre. Someone will contact you to arrange a further delivery date. There will be an additional extra delivery charge.

Can I nominate a day or time for delivery?

With limited storage facilities, we endeavour to deliver your order as swiftly as possible, usually no later than 20 working days after you place your order. Deliveries are made on the day of our choise .

When you order your furniture, we will give you an estimated delivery date. When your goods have been received at our warehouse, our Delivery Service team will contact you to confirm the day they deliver to your area. (Please note if you can not accept delivery we will move this on next available delivery)

What if my furniture does not fit?

When ordering furniture it is important to check that it will fit into your house and your room. Please check all doors, stairways and the space it has to go into carefully.

Do you deliver overseas?

No, not yet

If you wish you can nominate your own shipper. We can deliver to their UK mainland address. For customers in the Channel Islands and other UK Islands, your nearest mainland store will be able to give you greater assistance.

How do I pay for my Goods?

When ordering online, after choosing your furniture you will be asked to select your preferred method of payment from card payments. Once you have made your choice, simply follow the instructions on screen until the process is complete.

We accept all major credit and debit cards including MasterCard, Visa, Visa Electron, Delta, Solo and American Express.

Upon our receipt of your card payment, and the successful processing of your order, we will send you by post an order confirmation. This also serves as a receipt.

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