Covid-19 Notice

Frequently Asked Questions

How safe is shopping on dakohome.co.uk?

It is vitally important to Dako Furniture that you can give us your personal and payment details over the internet in complete confidence. That’s why we have invested in the most advanced site security available. It provides all the protection and assurance you need to make any transactions or give personal information privately and securely.

How do I place an order?

Once you have selected your furniture, add the items to your shopping basket. Each item is individually priced. You will be invited to choose our Delivery Service, or you may opt to collect your order from our store. Then simply follow the prompts on screen for your billing and delivery details, finally select your payment method and, when you are ready, submit your order.

If you have any special instructions or important information, about access to your property for example, please tell us in the 'Delivery Instructions’ box.

If you miss any details, an error page will ask you to check and complete them before you move on. Once you complete your order, a screen will appear confirming the information you have given us. At this stage you will have the chance to make any changes to your selected furniture, delivery address and payment details. When you’re sure the order is correct, click the ‘submit’ button. You’ll automatically receive a ‘Thank you’ page. Please print it out for your records.

Will I receive an order confirmation?

An automatic acknowledgement email will be sent to you with brief details of your order. Once we have processed your order you will receive a second email confirming your Dako Furniture delivery details and the date your order should be delivered by. Once we receive your order into our warehouse our dispatch department will send you an email and text message 1-3 days before delivery, where you will need to either accept or decline the delivery date given. If you decline, we will move it to the next available delivery date. This message will also include a link where you can view tracking and status information about your delivery. You will get a final text message on the day of your delivery confirming your order is on it's way.

Can I make changes to my order?

If you want to make any changes to your order, e-mail us or telephone us for free on 01842 810420 for further assistance. We will do our best to help. Early alterations within a few days aren’t usually a problem. However, once the goods are in production with the manufacturer we are bound to accept them, so we may have to charge you a cancellation fee to cover our costs. Please note that when merchandise is ordered at different times we cannot guarantee colour matching due to variations between batches. Changing an order may cause a delay with your delivery time and may alter the price you have been quoted.

Where is my order?

If you wish to check the delivery of your order, please e-mail us or call us on 01842 810420 for further assistance.

What if my order is late?

You should have been given an estimated delivery time. If it changes, we will let you know straight away. While Dako Furniture cannot be held liable for any delays which are beyond our control, we will make every effort to keep you informed. If you have any delivery problems, please e-mail us or call us on 01842 810420 for further assistance.

Will you assemble my furniture?

For all items delivered via the Dako Furniture Standard Delivery Service, installation is not included, however we offer assembly service for an additional fee.

If you wish to engage an assembly service, check the "book assembly option" on the product page, before purchasing it.

What happens on the day of delivery?

Please make sure all access points are clear of obstacles. You should also ensure there is someone in your property to receive and sign for the furniture.

What happens if I am out when you deliver?

As all deliveries need to be signed for, we will be unable to leave your furniture and it will be returned to the distribution centre. Someone will contact you to arrange a further delivery date. There will be an additional extra delivery charge.

Can I nominate a day or time for delivery?

With limited storage facilities, we endeavour to deliver your order as swiftly as possible, usually no later than 20 working days after you place your order. Deliveries are made on the day of our choice .

When you order your furniture, we will give you an estimated delivery date. When your goods have been received at our warehouse, our Delivery Service team will contact you to confirm the day they deliver to your area. (Please note if you can not accept delivery we will move this on next available delivery)

What if my furniture does not fit?

When ordering furniture it is important to check that it will fit into your house and your room, you will be responsible if your furniture does not fit. Please check all doors, stairways and the space it has to go into carefully. If when we try to deliver your furniture it does not fit, you will be charged a delivery failed fee. The cost of this fee will depend on your location and the products that do not fit.

Do you deliver overseas?

Yes, for some areas. Please call to check we can deliver to your area and to get a delivery quote .

How do I pay for my Goods?

When ordering online, after choosing your furniture you will be asked to select your preferred method of payment from card payments. Once you have made your choice, simply follow the instructions on screen until the process is complete.

We accept all major credit and debit cards including MasterCard, Visa, Visa Electron, Delta, Solo and American Express.

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