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Warranty

WARRANTY TERMS AND CONDITIONS

 

1. The Guarantor assures the Buyer of a good quality and accurate functioning of the furniture within the period of 12 months of the manufacturing date.

 

2. On buying an assembled product The Buyer shall examine the quality and completeness of the product as well as examine the operation of the principal mechanisms and basic components.

 

3. Warranty Protection does not cover damages caused by inappropriate or careless transport, carriage or assembly, nor the ones resulting from acts of God or damage as a result of which the price was reduced.

The Buyer has an obligation to report any visible defects, mechanical damage and the quantity shortages of components and fittings for furniture sold as assembled at the time of purchase. Otherwise, Warranty Protection does not apply.

 

4. Any adjustments of the product performed by the Buyer result in loss of warranty protection.

 

5. The Guarantor accepts no liability if the product does not comply with the agreement or if the Buyer knew about this incompatibility or, assessing reasonably, should have been aware of it.

 

6. Any incompatibilities of the self-assembly products shall be reported to the Seller by the Buyer within two months of its determination.

 

7. Any non-compliance or failure of the product arising within during the warranty period should be reported at the point of purchase of the product, presenting the warranty card. The Seller will address the claim within 14 days of the notification of non-compliance of the product with the contract. Failure to do so will mean the Seller found the claim justified.

 

8. Warranty repairs of a product that does not comply with the agreement will be performed by a representative of the Guarantor within 30 working days of the receipt of the notification of non-compliance from the point of purchase.

 

9. Warrantsy period will be extended by the time that has elapsed since the complaint to the settlement if during this period the non-compliance reported prevents the use of the product.

 

10. Where the product does not comply with the agreement, the Guarantor assures the Buyer that he will bring the product into conformity with the contract by performing a repair or a replacement of parts. The representative of the Guarantor decides about the manner and place of performing the repair. If the nature of the defect does not require its removal in factory conditions, the repair is carried out at the Buyer's address.

 

11. If the defect is not removable or its removal would or might result in loss of the quality of furniture, the settlement of the complaint may be made with the consent of the Buyer by lowering the price of the furniture in question.

 

12. If the defect is not removable and the Buyer does not agree for the price reduction, the settlement of the complaint may be made by replacing the product with a new one that is free from defects or by issuing a refund to the Buyer, provided the Buyer returns the product.

 

13. If during the replacement of a faulty product with one that is free from defects or during the agreement cancellation, apart from the faults that resulted in the exchange or the agreement cancellation, it will be noted that the quality of the product decreased due to its use beyond the standard level or due to an adjustment performed by the Buyer or if the product is returned incomplete (shortage of inexhaustible components or equipment that are indispensable in any further sale), the Buyer will be charged for the replacement or an equivalent the missing pieces.

 

14. The delay in the complaint settlement does not occur when a representative of the Guarantor reported to the Buyer within the agreed period with the aim of settling the complaint, but could not do so due to reasons attributable to the Buyer and thus did it on a different day, no later than within the next 30 days. If the Buyer made it impossible for the repairs to be carried out, it is believed that he resigned powers.

 

15. The Warranty on the goods sold does not exclude, limit or suspend the rights
Buyer under the Act on non-conformity.