NEED HELP?

COMPLAINTS PROCEDURE

Should the need arise, we have a formal complaints procedure. Please be assured that your complaint will be dealt with seriously and in a professional manner. We aim to deal with complaints quickly and efficiently in the following way:

1. We will treat all complaints positively and seriously

2. We will make it as easy as possible for customers to complain

3. We will provide support for customers to complain if necessary

4. We will handle complaints quickly and effectively

5. We will keep the customer informed and involved.

Whether you have:

- Received a damaged product,

- Missing elements,

- Issue with assembly,

- You have a general / other complaint

If you wish to complain, please ask a member of staff to put you in touch with the Customer Service Manager, who will be happy to help, or contact us through our email address [email protected]