Shipping & Delivery
Shipping & Delivery
In case of delivery to red and blue areas, additional fees will apply.
The delivery fee is automatically updated at the checkout before the order is confirmed.
Planning your delivery
When we plan our deliveries at DAKO, we will give you a 4-hour time slot at least 1-3 days prior delivery date. If you decline this time slot, we will offer you another delivery slot within 10 working days if you're in the green delivery zone.
The driver will inform you 30 minutes prior to the delivery. You will also be given a link for you to track the driver's delivery progress on the day, so you don't need to be home all day.
We respect your time, and we ask you to do the same with ours, that’s why we ask you to be home for the time of the delivery.
If you can’t make it in time, then please give us a call on 0184 281 0420. You will be able to change or cancel your delivery, free of charge, 24 hours prior your arranged time slot if you're in the green area, 48 hours if you're in blue or red area, otherwise you will be charged.
If you contact us in time, we will be able to rearrange your delivery date and avoid any additional costs for you.
Thank you in advance for your cooperation and understanding.
Delivery timescale
Normal delivery times are between 7am - 10pm on Monday to Friday.
Please ensure you supply the correct contact details as the buyer will be notified of a delivery date either by text message or a call.
If the goods you ordered are in stock, we aim to deliver as quickly as possible usually within 10 business days. Please bear in mind, your delivery may be delayed if you're in the red or blue area.
Please note some items may be delivered slightly sooner or later than the stated period on the individual product page.
Generally, where an order contains more than one item, all items will be delivered at the same time once all items are available. If an item you wish to purchase is on fast delivery, and you would like to receive this sooner, please place two separate orders.
Missed Delivery
When a delivery date has been agreed with our courier, but the customer isn’t present to receive the delivery, or declines the delivery time slot within 24 hours prior to delivery for green area and 48 hours for blue and red area.
We reserve the right to charge the customer as below:
| Green Area | Blue Area | Red Area | |
| 1 Wardrobe | £49 | £59 | £69 |
| 1 Sofa | £59 | £69 | £99 |
The charge is per item, therefore if you have ordered 2 wardrobes, the fee will be doubled.
This is not always the case as it depends on the courier company used for a specific delivery.
Failed Delivery / Assembly
If our drivers are unable to deliver or assemble the product(s) for any reason which is not due to a fault of ours, such as item is too big for the space provided, or item does not fit through the door, you may be charged the full assembly service / delivery fee.
On the Day of the Delivery
For safety reasons, our driver/installation team may refuse delivery or installation if:
- The distance from parking to the installation area is too far.
- Access is unsafe or too difficult.
- Stairs, corridors, doors, or pathways are too narrow or unsafe.
- The ground is uneven or unsuitable.
- The environment is unsafe or unhygienic.
- The site is not properly prepared.
- We carry products up to one floor only.
- If installation is above the first floor and there is no suitable lift, we may refuse installation.
- If a lift is available but the product does not fit inside, installation may also be refused.
- If delivery or installation cannot proceed due to the above reasons, additional charges may apply for a return visit.
Acceptance of the products
Other than where the buyer acts as a consumer, the buyer shall be deemed to have accepted the products 5 working days after delivery to the buyer.
After acceptance, the buyer shall not be entitled to reject products which are not in accordance with the contract.